Terms of Use

Last updated: 15 November 2026.

About these terms

These terms apply to everyone who uses this website and its services, run by Treat Journey (Büyükdere Cad. No:100, Şişli, 34394 Istanbul, Turkey). By using the site or sending a request you accept them. If you do not agree, please do not use the site. Questions: [email protected].

What we do

Treat Journey is an information and patient-coordination service. We publish guides about treatments, hospitals and doctors in Turkey, show the prices hospitals publish, and, when you ask, pass your request to hospitals and doctors and help you compare their plans and organise your trip.

We are not a hospital, clinic or medical practitioner, and we do not provide medical treatment. Treatment is provided by the hospital and doctor you choose, under their own terms, consent forms and liability, and Turkish law.

No medical advice

Content on this site is general information for international patients. It is not a diagnosis, medical advice or a substitute for a consultation with a qualified doctor. Only a doctor who has assessed you can decide whether a treatment suits you. Do not delay seeking care, or stop a treatment, because of something you read here. In an emergency contact your local emergency services.

Prices and quotes

Prices on the site come from hospitals' own published price lists, or are marked as approximate estimates. They are a guide only: the final price depends on your medical assessment and is the one written in the quote the hospital or doctor gives you. Ask what a package includes (for example hotel nights, transfers, interpreter, follow-up) before you accept it. Prices may change without notice.

Our service is free for patients

We do not charge patients for information, coordination or quotes, and we do not take payments for treatment. You pay the hospital or provider directly under their terms. We may receive a fee from partner hospitals for patient coordination; this does not change the price you are quoted.

Your responsibilities

• Give accurate and complete information, including your medical history, so doctors can assess you safely.
• Read the hospital's quote, consent forms, cancellation rules and aftercare instructions before you accept treatment.
• Check your own travel documents, visa, insurance and fitness to travel, and follow your doctor's advice on flying after surgery.
• Use the site lawfully: do not send false requests, try to access other users' accounts or data, copy the site's content in bulk, or disrupt the site.

Accounts

You are responsible for keeping your password secret and for activity in your account. You can delete your account at any time from your account page. We may suspend accounts that break these terms or are used for abuse.

Reviews and content you send

Reviews must describe your own genuine experience, be honest and lawful, and not include other people's personal data. By submitting a review you allow us to publish it with the name or initials you choose. We may decline or remove reviews that break these rules, but we do not edit genuine reviews to change their meaning or remove them because they are negative.

Hospitals, doctors and third parties

Hospital and doctor information comes from the providers and their public profiles. We check it with care, but providers are responsible for their qualifications, licences, facilities and the treatment they give. Links to other websites are provided for convenience; we are not responsible for their content.

Liability

We provide the site and our coordination service with reasonable care. To the extent the law allows, we are not liable for the outcome of any medical treatment, for acts or omissions of hospitals, doctors, hotels, airlines or transfer companies, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

Intellectual property

The site's texts, design, logos and photographs belong to Treat Journey or its licensors. You may read, print and share pages for personal, non-commercial use. Any other use needs our written permission.

Privacy

How we handle personal and health data is explained in our Privacy Policy.

Changes and governing law

We may update these terms; the date at the top shows the current version. These terms are governed by the laws of the Republic of Turkey, and the courts of Istanbul have jurisdiction. If you are a consumer living in another country, you keep the protection of the mandatory laws of that country and may bring proceedings there.