Important Information
- Reservation Notification:
When your transfer reservation is completed, all reservation details and your ticket will be automatically sent to your registered phone number via WhatsApp and to your email address. - Unconditional Cancellation Guarantee:
All reservations are subject to an unconditional right of cancellation up to 24 hours prior to the transfer time.
Purchase, Payment, Cancellation, Refund and Postponement Conditions
| İptal Zamanı | İade Türü |
|---|---|
| At least 24 hours prior | 100% Cash Refund |
| 12 hours or more but less than 24 hours | 90% Cash Refund (10% deduction) |
| 6 hours or more but less than 12 hours | No refund · Free modification or suspension right |
| Less than 6 hours | No refund · Modification/suspension with 30% deduction |
| No-Show | No refund - Full payment |
İptal ve Değişiklik Talepleri: All cancellation and modification requests can be made daily between 10:00-20:00 via phone or our other live communication channels. For requests made outside of working hours, the time the WhatsApp or e-mail was sent will be considered the request time. The right of free modification or suspension cannot be used to bypass the cancellation deduction; once modified, the reservation cannot be canceled and this process is subject to the cancellation timeframe ladder.
No-Show Durumu: If the user exceeds the specified waiting time, it will be considered a "No-Show" and no refund will be made.
Flight Delay Policy
Correct Flight Number
When the correct flight number is entered during the reservation, the driver will wait for free until your flight lands. No additional fee is charged.
Missing/Incorrect Information
When the flight number is not entered or entered incorrectly, the maximum waiting time is 60 minutes. When this time is exceeded, the transfer may be considered canceled.
Payment Options
Online Payment
You can pay securely online with credit card, debit card, Google Pay, Apple Pay and local payment methods.
Cash Payment in Vehicle
A cash payment option is available on some routes. Cash payment is made directly to the driver at the end of the transfer. It may not be available on all routes.
Best Price Guarantee
Found a Better Price?
If you find a lower price on the same or similar dates for the same route, similar vehicle and features, you can apply with a screenshot to benefit from a refund of the difference or book at the lower price.
Application Conditions
- Valid Reservation: In order to apply for the best price guarantee, you must have an active reservation through Driveist.
- Screenshot: A screenshot clearly showing the competitor website's price, route, date, time, number of passengers and vehicle type is required. The URL address must be visible.
- Timing: The application must be made within 24 hours of the reservation date and at least 48 hours before the transfer date.
- Same Conditions: The compared service must include the same pick-up/drop-off points, similar vehicle class, same passenger capacity and similar service features (luggage, waiting time, etc.).
Out of Scope Situations
- Coupon, discount code or special campaign prices
- Membership or loyalty program prices
- Unlicensed or unregistered providers
- Comparisons other than shared transfer
- Offers with different insurance or service coverage
- Offers containing additional fees not included in the price
- Different currency or exchange rate fluctuations
- Bulk purchase or corporate agreement prices
Evaluation and Approval Process
Doğrulama: Driveist reserves the right to check independently to verify the competitor's price. The price must still be valid and available for booking at the time of application.
Değerlendirme Süresi: Applications are evaluated within 24-48 hours. For approved applications, the option of a refund of the difference or a new reservation at the new price is offered.
Nihai Karar: Driveist has the final decision authority to evaluate and approve/reject applications. Decisions are final and cannot be appealed.
Başvuru: For a best price guarantee application, you can write to our contact e-mail address or contact us via WhatsApp. Don't forget to attach your reservation number and screenshot.
Service Terms and User Rights
Service Options
Driveist offers Standard, VIP, Premium, Shared and Intercity transfer options. Our services aim to transport users safely, quickly and comfortably from the specified pick-up address to the destination drop-off point.
Shared Transfers
In shared transfers, you travel with other passengers on the same route. This service offers an economical transportation alternative.
Airport Shuttle Waiting
For shared airport shuttle transfers, there may be a waiting time of up to 90 minutes depending on the flight arrivals of other passengers. By booking this service, the user accepts this waiting time.
Special Requests
Special requests such as child seats, excess baggage or special vehicle requirements must be specified during reservation. Child seat requirements may be subject to an additional fee.
User Responsibilities
- Providing Accurate Information: The user is responsible for the accuracy of the information provided in the transfer reservation form. Driveist cannot be held responsible for problems arising from incorrect or incomplete information provided by the user.
- Being Ready at Pick-up: If the user is not ready at the designated pick-up time and the waiting time is exceeded, the transfer may be canceled and no refund will be issued.
- Luggage Allowance: In Shuttle/Shared transfers, each passenger is allowed 1 suitcase. In private transfers, luggage can be carried up to the vehicle's capacity. Excess luggage or special equipment (bicycle, golf bag, skis, etc.) must be declared during reservation; otherwise, these requests may be rejected or subject to an additional fee.
VIP Extra Services
Special Greeting
Greeting service with champagne, cake, bouquet of flowers, VIP sign and special decorations. A perfect start for your special days.
Personalized Service
Personalized greeting sign with your name, honeymoon or marriage proposal organizations. Contact us for all your special requests.
Not: VIP extra services are subject to an additional fee and must be requested at least 48 hours in advance. Service availability may vary by region.
Driveist Authorities and Disclaimer
Kurumsal Bilgi
Driveist operates as a digital platform facilitating booking and payment processes between licensed and authorized transfer providers and passengers.
- Platform Role: Driveist merely acts as an intermediary platform facilitating bookings and payments between users and licensed, authorized transfer providers. The actual transfer service is provided by the relevant supplier.
- Supplier Collaboration: Driveist ensures that all suppliers listed on the platform hold the legally required licenses and permits in their country or region, and conducts regular compliance checks.
- Disruptions and Cancellations: Driveist cannot be held responsible for disruptions, transport delays, adverse weather conditions or traffic-related issues caused by third-party suppliers. Any additional costs arising from such external conditions are the responsibility of the user.
Privacy Policy
Kullanıcı Bilgilerinin Gizliliği: Users are obliged to protect their usernames and passwords when registering with Driveist. This information should not be shared with third parties. Driveist collects and stores user data solely for the purpose of providing its services.
Kişisel Verilerin Korunması: User personal data is collected solely for the purpose of providing services and is not shared with third parties. The user is obliged to take the necessary precautions to protect their personal data.
Collected Personal Data
Driveist collects the following personal data to provide its services:
- Name, surname and contact information (e-mail, phone number)
- Reservation and transfer details (date, route, number of passengers)
- Payment information (payment method, transaction history — credit card numbers are not stored by us)
- Device and browser information (IP address, browser type, operating system)
- Social media interaction data (comments and messages received via Instagram, Facebook)
- WhatsApp communication data (messages sent and received within the scope of customer service)
- Location information (pick-up and drop-off points solely for the purpose of providing transfer service)
Purpose of Use of Data
The collected personal data is used for the following purposes:
- Creating, managing and completing transfer reservations
- Providing customer service and support (including WhatsApp, Instagram, Facebook, e-mail channels)
- Processing payments and invoicing
- Improving service quality and enhancing user experience
- Fulfilling legal obligations
- Responding to customer requests via social media platforms
Data Retention Period
Your personal data is stored for the period required by the purpose of collection. Reservation and transaction data are kept for a maximum of 5 (five) years from the last transaction date due to legal obligations. Social media interaction data is stored for a maximum of 2 (two) years for customer service purposes. Data whose retention period has expired is securely deleted or anonymized.
Data Sharing with Third Parties
Driveist only shares your personal data securely with third parties in the following cases:
- With contracted transport partners for the provision of the transfer service (only the information required by the reservation)
- With secure payment infrastructure providers to process payment transactions
- With Meta Platforms (Instagram, Facebook) and WhatsApp Business API infrastructure for customer communication
- With authorized public institutions and organizations due to legal obligations
Driveist does not sell or rent your personal data to third parties for marketing purposes under any circumstances.
User Rights (GDPR & KVKK)
Within the scope of the European Union General Data Protection Regulation (GDPR) and the Personal Data Protection Law No. 6698 (KVKK), you have the following rights:
- The right to learn whether your personal data is processed
- The right to request access to and a copy of your processed data
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal data (right to be forgotten)
- The right to object to data processing
- The right to request data portability
Data Deletion Request
You can use one of the following methods to request the deletion of your personal data:
- E-posta: [email protected]
- Veri Silme Yönergesi Sayfası: /veri-silme/
Your deletion request will be processed within a maximum of 30 days. Data subject to legal retention obligations will be automatically deleted at the end of the relevant period.
Privacy Contact
If you have any questions regarding our privacy policy or your personal data, you can contact us at our dpo and contact e-mail addresses. [email protected]
Transfer Assurance and Insurance Conditions
Sigorta Sorumluluğu: Vehicle insurance, passenger seat insurance and all legally required liability insurances during transfers are the responsibility of the supplier. Users are obliged to ensure that their luggage is properly loaded into and unloaded from the vehicle.
Sigara ve Tütün Ürünleri: The use of cigarettes, electronic cigarettes and tobacco products is strictly prohibited in Driveist vehicles.
Dispute Resolution and Jurisdiction
Yargı Yetkisi Anlaşması: This agreement is subject to Turkish Law and international transport legislation. The user accepts the exclusive jurisdiction of the competent courts in any dispute with Driveist.
Uyuşmazlık Çözümü: Any dispute between the parties shall primarily be resolved through amicable negotiation, and if it cannot be resolved, before the competent courts and execution offices.
Force Majeure
In force majeure situations, Driveist cannot be held responsible for refunding transfer fees. Force majeure events include extraordinary weather conditions, natural disasters, traffic accidents, road closures or unforeseen and unavoidable strikes/official restrictions.